Vinewave logo

Privacy Policy

Effective Date: May 29, 2018

This Website (the "Website") is owned and operated by Vinewave (Pty) Ltd and will be referred to as "we", "our" and "us" in this privacy policy (the "Privacy Policy"). By using this Website, you agree to this Privacy Policy. This Privacy Policy is in addition to any other terms and conditions applicable to the Website.

We recognize the importance of protecting the privacy of information collected about visitors to our Website, in particular information that is capable of identifying an individual ("personal information"). This Privacy Policy governs the manner in which your personal information, obtained through the Website, will be dealt with.

Data Processed

We provide certain software products, apps, and services (taken together, the "Services") so that customers don't have to build their own software solutions. In providing these Services, we process data that our customers submit to the Services or instruct us to process on their behalves in connection with the Services ("Customer Data").

Purposes of Data Processing

In order to provide the Services, we capture and store some information about you:

  • IP Addresses
  • Request headers
  • Data entered on our website

Personally identifiable information about visitors to our site is collected only when knowingly and voluntarily submitted.

All data stored by us is used only for internal processing, and never sold or otherwise given away.

Third Parties With Whom We May Share Customer Data

We use a limited number of third party providers to assist us in providing the Services to our customers. These third party providers perform technical operations such as hosting services, data storage and delivery, monitoring, and customer support software tools. These third parties may access, process or store personal data in the course of providing these services, but this is based on our instructions only.

Right of Access

You have the right to access all personal data we hold about you and to obtain its correction, amendment or deletion. Please contact us at support@vinewave.com for assistance in this regard.

Requirement to Disclose

We may disclose personal data when we believe in good faith that such action is necessary to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements, or to enforce our contractual obligations.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor's browser provides to the Service each time the visitor returns. Vinewave uses cookies to help Vinewave identify and track visitors, their usage of hosted Vinewave products, and their Service access preferences. Vinewave visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Vinewave's websites, with the drawback that certain features of Vinewave's websites may not function properly without the aid of cookies.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our Website and Services, and we review and update our security measures on an ongoing basis. We will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

External Links

We provide links to third-party web sites and resources outside of our Website. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of that Website and its privacy statement.

Questions

If we become aware of any ongoing concerns or problems with our Website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or if you have a problem or complaint, please contact us at support@vinewave.com.